Privacy Policy

Pivotrix ("Pivotrix", "we", "us", or "our") operates the website www.pivotrix.com and provides outcome based consulting services across Direction, Demand and Discipline (the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, take our 3D Growth Diagnostic, submit a contact or booking form, or otherwise interact with us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways.

Information you provide to us

• Contact details such as your name, email address, phone number, and company name when you fill out a form, book a call, or email us.
• Information you share during a consultation, audit, or engagement, including business details relevant to the Services.
• Your responses to the 3D Growth Diagnostic survey on our homepage.

Information collected automatically

• Usage data such as pages visited, time on page, referring website, and device or browser type, typically collected through cookies and similar tracking technologies or analytics tools.
• Approximate location derived from IP address, used only in aggregate for analytics purposes.

2. How We Use Your Information

We use the information we collect to:

• respond to inquiries and provide the Services you request, including scheduling a Growth Audit;
• operate, maintain, and improve our website and the Company Dashboard Software;
• send you information about our Services, including occasional marketing communications, from which you may opt out at any time;
• understand how visitors use our website through aggregated analytics;
• comply with applicable law, prevent fraud, and enforce our Terms and Conditions.

We do not sell your personal information to third parties.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, understand site usage, and support analytics. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.

4. How We Share Information

We may share information with:

• service providers who help us operate our website, communications, scheduling, and analytics, under confidentiality obligations consistent with this policy;
• professional advisors such as legal, financial, or insurance consultants, where reasonably necessary;
• a successor entity in connection with a merger, acquisition, restructuring, or sale of assets;
• authorities or third parties where disclosure is required by applicable law, regulation, legal process, or governmental request, or where we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to detect, prevent, or address fraud, security, or technical issues.

5. Data Security

We implement reasonable technical and organizational safeguards designed to protect information under our control against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet, and no method of electronic storage, is completely secure. Any transmission of information to our website is undertaken at your own risk, and we cannot guarantee absolute security. In the event of a security incident, we will take reasonable steps to investigate and respond in accordance with applicable law, and our liability in connection with any unauthorized access, hacking, or cyber attack affecting our systems shall be limited to the fullest extent permitted by applicable law, as further described in our Terms and Conditions.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, to comply with our legal and contractual obligations, to resolve disputes, and to enforce our agreements, after which it is deleted or anonymized in accordance with our internal data retention practices.

7. Your Rights and Grievance Redressal

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023 and its rules, you may have the right to access, correct, update, or request deletion of your personal information, and to withdraw consent to marketing communications at any time. To exercise these rights, or to raise a grievance regarding the handling of your personal information, please contact our Grievance Officer using the details below. We aim to acknowledge and address grievances within the timelines prescribed by applicable law.

8. Children's Privacy

Our website and Services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

9. Third Party Links and Services

Our website may contain links to third party websites, including the Company Dashboard Software at app.okr.co.in, our social media profiles, and resources referenced in our blog. We are not responsible for the privacy practices or content of third party websites, and we encourage you to review their respective privacy policies.

10. International Users

Pivotrix is based in India and primarily processes information within India. If you access our website from outside India, you understand that your information may be transferred to, stored, and processed in India or other jurisdictions that may have data protection laws different from those of your home jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be indicated by a revised "Last updated" date, and material changes may be communicated through the website or by other reasonable means. Your continued use of the website after changes take effect constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising out of or relating to this policy will be subject to the dispute resolution and jurisdiction provisions set out in our Terms and Conditions.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at info@pivotrix.com or +91 80726 27482.

This policy is provided for general informational purposes as part of our commitment to transparency and does not constitute legal advice to any party.